Sick or premature babies cannot fight germs as well as healthy, full-term babies and are more likely to develop infections. For this reason, everyone must wash their hands and arms for 3-minutes before entering the NICU.

Parents and grandparents are encouraged to visit as often as possible. The NICU team will review our visitation policies with you upon admission to the unit.

The NICU is open to parents 24 hours a day, 7 days a week.

Upon arriving to visit your infant(s), you will be asked to show your hospital identification bracelet(s) to the nursing staff. Parents, grandparents and other visitors will need to have a visitor’s name badge and an official picture ID (example-driver’s license, or state issued ID, etc.) available to show staff if bracelets are not available. Parents will need their infant’s matching ID bracelet for discharge.

Please note:

  • We may limit visitors during flu season.
  • All visitors may be asked to temporarily leave the unit during emergency situations or when special procedures are being performed.

Siblings must be over the age of 2 years old to visit the NICU and must be supervised at all times. The NICU team will review our sibling visitation policies and guidelines with you upon admission. For the safety of all patients, siblings cannot visit if they have a temperature over 100.4°F, if they are sick, have a rash or if they have been exposed to any communicable diseases, such as chicken pox, whooping cough, measles, etc. You may request to have a Child Life Specialist visit with your children before they enter the NICU, so they will have a better understanding of what they will see. To contact Child Life Services, please call (713) 791-7165.

Calling the NICU

Advanced NICU 3rd Floor East (713) 791-7366
Advanced NICU 4th Floor West (713) 363-6428
Intermediate NICU 4th Floor East (713) 791-7411
Intermediate NICU 4th Floor West (713) 791-7331

Parents may call the NICU any time to ask about their baby. However, we ask that you avoid calling during shift change (6:45am to 7:45am and 6:45pm to 7:45pm) when possible. When you call, ask for the nurse caring for your baby, and use the last name of the baby's mother. You will be asked for the security code which was given to you upon admission to the unit. To protect the privacy and confidentiality of our families, we only give information when the correct code is provided. Before sharing your code, please consider carefully who should have access to your baby’s medical information.